Technology that just works, at home and at work.
Tired of calling your internet provider, rebooting the router, and wondering why everything is slow? Compendia takes IT off your plate completely, so your home and business stay online, secure and stable.
- Complete confidentialityWe never share your data.
- Local to the Kitsap PeninsulaOnsite visits and remote support.
- One point of contactWe deal with your ISP and vendors for you.
- Broad expertiseFrom smart homes to enterprise servers.
Home
Your home runs on more technology than ever: Wi-Fi, phones, tablets, laptops, cameras, smart devices, streaming. We keep all of it working together so you never have to think about it.
Wi-Fi dropping in the back bedroom? Smart devices that stop responding? A computer that has slowed to a crawl? That is exactly what we fix, and then keep fixed.
What we handle
- Whole-home Wi-Fi design, setup and ongoing tuning, with no more dead zones
- Smart home and IoT networks that are reliable and kept separate from your personal devices
- Phones, tablets, laptops and desktops: setup, updates, cleanup and fresh installs
- Home security cameras and Unifi Protect systems, installed and maintained
- Password managers, two-factor authentication and physical security keys
- Backups and data protection so photos and documents are never lost
- Printers, TVs, streaming and everything else that connects
- A real person to call or text when something breaks
Why homeowners choose us
- It stays fixed. We fix root causes, not just symptoms.
- It is private. Your data and conversations are never shared.
- It is simple. No jargon, no runaround, no hold music.
- It is proactive. We find problems before you do.
Home support, quoted to fit your household
Every home is different, so we give you one simple, predictable monthly price based on your devices, your network and the support you want. No surprises, and no long forms.
Business
Downtime costs money. We act as your IT department, keeping your people productive, your customers served and your data safe, without the cost of a full-time hire.
Point of sale down during the lunch rush? A new employee who cannot log in? Staff losing hours to slow computers? Call us once and we handle the rest.
What we handle
- Workstations, laptops, mobile devices and servers: setup, patching, monitoring and replacement planning
- Point of sale systems and customer-facing kiosks
- Employee onboarding and offboarding, accounts, permissions and email
- Cloud services and storage, whichever provider you use
- Backups and disaster recovery you can actually trust
- Security hardening, password management, two-factor authentication and security cameras
- Server and virtualization management
- AI tools to improve productivity, including AI agents run locally to keep your data private
- Vendor and ISP coordination so you never wait on hold again
- Hardware refresh cycles and honest purchasing advice
Why businesses choose us
- Predictable costs. One known monthly price per user instead of surprise repair bills.
- Fewer interruptions. Proactive maintenance prevents problems.
- Right-sized. Enterprise-grade practices without enterprise overhead.
- Confidential. Your business data stays yours.
Pick the level of support that fits your team
Simple per-user monthly pricing, with every plan built on the same secure foundation. Start where you are and move up as you grow. Exact pricing is tailored to your team size, so ask for a quote and we will come back with a clear number.
Basic
The essentials, kept secure and up to date
Per user, per month
- Operating system and software patch management
- Antivirus and malware protection
- Helpdesk Monday to Friday, 9am to 5pm, with a response within 3 hours
- 1 remote or on-site support session each month
Standard
Everything in Basic, plus your software and network
Per user, per month
- Everything in Basic
- Custom software support, documentation and guidance
- Full networking support: managed firewall and regular updates, with Unifi recommended
- Faster helpdesk response, within 2 hours
- 2 remote or on-site support sessions each month
Premium
Complete coverage for every device you use
Per user, per month
- Everything in Standard
- Personal device support: cell phones, tablets and unique tools
- Our fastest helpdesk response, within 1 hour
- 3 remote or on-site support sessions each month
Compare plans at a glance
| Basic | Standard | Premium | |
|---|---|---|---|
| Operating system and software patch management | ✓ | ✓ | ✓ |
| Antivirus and malware protection | ✓ | ✓ | ✓ |
| Helpdesk, Monday to Friday, 9am to 5pm | ✓ | ✓ | ✓ |
| Helpdesk response time | Within 3 hours | Within 2 hours | Within 1 hour |
| Support sessions included each month | 1 | 2 | 3 |
| Custom software support and documentation | — | ✓ | ✓ |
| Networking: managed firewall and regular updates | Add-on | ✓ | ✓ |
| Personal device support (phones, tablets, unique tools) | — | Add-on | ✓ |
| After-hours helpdesk until 8pm | — | — | Add-on |
| Weekend helpdesk, 9am to 3pm | — | — | Add-on |
Response times are maximums. We always aim to respond faster, but we cannot guarantee immediate availability. Add-ons are priced simply, per user per month.
Team size
Plans start at 5 users. On-site visits are included for teams of 10 or more users. Remote support is always available, whatever the size of your team.
Devices included
Each user includes up to 3 devices, for example a laptop, a smartphone and a tablet. If someone uses more, extra devices are covered for a small monthly add-on per device.
Need more time?
Each included support session covers up to 3 hours. If you need more, extra remote or on-site time is billed at a simple hourly rate. No surprises.
Already have an IT provider?
Book a consultation and we will talk through your current pricing and needs. Whatever your setup, we are confident we can provide better support at a competitive price.
Internet
When the internet goes out, everything stops. We monitor, troubleshoot and manage your connection end to end, and we are the ones who deal with your provider.
Internet constantly dropping? Speeds nowhere near what you pay for? Spent another afternoon on hold with your ISP? Hand it to us.
What we handle
- Outage troubleshooting: we find out whether the problem is your equipment, your network or your provider
- ISP liaison: we open the tickets, escalate and follow through so you do not have to
- Modem, router and gateway setup and configuration
- Speed, latency and packet-loss diagnosis, with evidence to hold your provider accountable
- Backup connections and automatic failover so one outage does not take you offline
- DNS, domains and static IP management
- Connection monitoring and alerts
- Advice on the best available provider and plan for your address
Why it matters
- Less downtime. Redundancy and monitoring keep you connected.
- Less hassle. We spend the hours on hold, not you.
- Better value. Get the performance you are paying for.
Internet support, quoted to fit
Available on its own or alongside a managed plan. Tell us about your connection and we will send you a simple monthly price.
Networking
A well-built network is invisible: fast, stable and secure. We design, install and manage networks of every size, from a complex smart home to multi-site business WANs.
Wi-Fi that keeps going down? Devices that cannot talk to each other? A network nobody dares to touch? We make it reliable, documented and secure.
What we handle
- Wireless design and optimization for coverage, speed and capacity
- LAN and WAN design, switching and routing
- Unifi networking and Unifi Protect security systems
- Firewalls, network segmentation and VLANs, keeping guests, IoT and business traffic separate
- Site-to-site and remote-access VPNs for secure connections between locations and staff
- Network monitoring, firmware updates and configuration backups
- Clear documentation, so your network is never a mystery
- Troubleshooting instability, outages and intermittent problems
Why it matters
- Stability. Properly designed networks simply do not fall over.
- Security. Segmentation and updates reduce your exposure.
- Room to grow. Built to handle new devices, staff and locations.
Networking support, built around you
Business Standard and Premium plans include full networking support. Not on a plan, or have a home network to manage? We will quote it separately.
Need a one-time project instead of a monthly plan? See our Consulting page.
How it works
Getting started is simple, and there is no technical knowledge required on your part.
Reach out
Schedule online, text, email or leave us a voice message describing what you need.
We assess
We review your setup, learn what matters to you and recommend the right plan.
We stabilize
We fix existing problems and put the right foundations in place.
We keep it running
Ongoing monitoring and support, so you can get on with your day.
Frequently asked questions
Do you come onsite, or is support remote?
Both. We handle what we can remotely and visit in person when it is needed. Remote support is available on every plan, and on-site visits are included for teams of 10 or more users.
When is the helpdesk available?
Monday to Friday, 9am to 5pm. After-hours support until 8pm and weekend support from 9am to 3pm can be added to the Premium plan. For the fastest response, send a text message or email, or leave a voice message describing your request and we will return your call as soon as we can.
Is there a minimum number of users?
Plans start at 5 users. If you are smaller than that, or you just need help with a project, take a look at our Consulting options.
Will antivirus make us completely safe?
It makes a big difference, and we keep protection and updates current on every device. But no antivirus can protect against extreme user error, so your team still needs to be prudent when online or connecting devices. We are happy to help with guidance and training.
Is my information kept private?
Yes. We never share your data. Our conversations and your information stay private.
Can I mix services, for example business plans plus home Wi-Fi?
Absolutely. Plans can be combined, and we can build a custom package. Get in touch and we will put one together.
I just need a one-time fix. Do I have to sign up for a plan?
No. For one-off help and projects, see our Consulting page.
Ready to stop worrying about technology?
Book a time and tell us what is frustrating you. We will take it from there.